Knowledge base and downloads
The knowledge base provides provider-authored help inside the customer panel, while Downloads contains account-accessible files.
Verified against the current LucidCP interface
01
Procedure
Step-by-step
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01
Browse categories
Start with the category closest to the service or task.
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02
Search by outcome
Use the feature, error or action name rather than a full sentence.
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03
Follow prerequisites
Check access level, backup and propagation notes before applying a procedure.
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04
Escalate with context
If the article does not solve the issue, include its title and the failed step in a support ticket.
02
Checklist
Best practices
- Announcements may contain maintenance or service-impact information.
- Download only files published for your account.
