Open and manage support tickets
Support tickets keep technical or billing conversations in the account and give the team the context needed to help.
Verified against the current LucidCP interface
01
Procedure
Step-by-step
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01
Search the knowledge base
Check for an existing answer before opening a ticket.
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02
Create the ticket
Choose the correct department, subject and priority.
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03
Link the affected service
Select the related service whenever the question concerns hosting, a server or a domain.
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04
Describe the issue
Include expected behaviour, actual behaviour, time of the issue and safe-to-share evidence.
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05
Follow and close
Reply in the same ticket, then close or rate it after resolution.
02
Checklist
Best practices
- Never include account or server passwords in a ticket.
- One issue per ticket makes diagnosis and history clearer.
